Terms of service

Terms of Service

This online store is operated by LIBSI Customs Inc. These terms apply to your use of our website and purchases from us. Please review these terms, our Returns and Refunds Policy, Shipping Policy, and Privacy Policy before placing an order. Nothing in these terms limits rights or remedies that cannot be excluded under applicable law.

Products and ordering

We sell printed-to-order garments, including our listed designs and custom garments using customer-supplied artwork. Please check the product description, garment size, colour, quantity, and print-placement options before ordering. Products and special-request garments are subject to availability. Contact us before ordering a colour, size, garment style, or placement that is not listed.

Please provide accurate contact, billing, and delivery information. If we identify an availability problem or an error affecting your order, we will contact you to discuss the next steps rather than make an unapproved substitution or charge.

Prices and payment

Prices are in Canadian dollars unless otherwise stated. Applicable taxes and local-delivery fees are shown at checkout. Additional placements, garment requests, or artwork work outside the listed offering may involve additional charges, which must be agreed before that additional work proceeds.

Customer artwork and permission to print

After placing a custom order, email your final print-ready artwork to orders@libsi.ca with your order number and intended print size. Artwork must be ready for DTF printing at the correct final size and a minimum of 300 DPI. You are responsible for ensuring you own or have permission to reproduce all submitted artwork, logos, trademarks, and other content. You authorize us to use that artwork to fulfill your order; this does not transfer ownership of your artwork to us.

We provide garment printing, not graphic-design or artwork-restoration services. Please check spelling, resolution, transparency, backgrounds, unwanted borders, and stray pixels before submitting your file. AI-generated images are not automatically print-ready and may contain distorted details, lettering errors, low-resolution areas, or white pixels that become more noticeable in print.

We will do our best to review submitted artwork and communicate concerns we notice before printing the final product. Our review is not a guarantee that every issue will be detected or corrected. If we request approval of a proof or a corrected file, please respond before we proceed. Delays in supplying artwork or resolving issues may extend your turnaround time.

Where permitted by law, we do not offer refunds or replacements solely for flaws already present in customer-supplied artwork when we have printed accurately according to the agreed order or approved proof. This does not exclude responsibility for our own printing errors or limit your statutory rights.

Colour appearance

Garment and artwork colours can appear differently depending on your screen and display settings. We cannot guarantee an exact match between a screen image and the finished garment or print. Contact us before ordering if an exact colour match is important. This does not excuse an incorrect garment colour, a printing defect, or failure to supply an item as described or agreed.

Processing and local delivery

For regular listed garments and designs, allow 5–7 business days from ordering to local delivery. Business days are Monday to Friday, excluding holidays. Special-request garments, late artwork submission, and artwork corrections may take longer. We will communicate delays that affect your order.

We currently offer local delivery to eligible addresses within our delivery area, with eligibility and fees confirmed at checkout. Parcel shipping is not currently available. Please review our Shipping Policy for delivery zones and fees.

If your address is not eligible for local delivery at checkout, please contact hello@libsi.ca before placing an order to discuss whether another arrangement is possible. Alternative arrangements are not guaranteed and must be agreed with us in advance, including any costs and timing.

Returns, order changes, and concerns

Our Returns and Refunds Policy explains our no-change-of-mind returns policy where legally permitted and how we address damaged, defective, incorrect, or misdescribed items. If there is an issue with your order, contact us with your order number and details so we can review the issue and work with you to resolve it.

Contact us promptly if you need to change or cancel an order. We will confirm what is possible based on the production stage, subject to applicable law. Do not send items to our mailing address without return instructions.

Website use and privacy

You must not use this website for unlawful purposes, submit artwork you are not authorized to use, interfere with the store's operation, or attempt unauthorized access. Our store is hosted on Shopify. Our Privacy Policy explains how personal information is collected, used, and shared in connection with the store.

Applicable law and updates

These terms are governed by the laws of Manitoba and the applicable laws of Canada, subject to any mandatory consumer protections that apply to you. We may update these terms for future use of our website and future orders. Updates do not remove rights relating to an existing order.