Refund policy

Returns and refunds

LIBSI Customs Inc. prints garments after orders are placed. Please review the product description, size chart, colour, and print-placement options carefully before ordering.

Change-of-mind returns

Where permitted by applicable law, we do not accept returns or exchanges for a change of mind, including choosing the wrong size or colour, or no longer wanting the item. This applies to our regular listed designs as well as custom-logo and personalized garments.

Being printed to order does not remove any rights you may have under applicable consumer protection law. Nothing in this policy limits rights or remedies that cannot legally be excluded.

Issues with your order

If there is an issue with your order, please contact us at hello@libsi.ca as soon as reasonably possible with your order number and a description of the issue. Include photos if available to help us review it. We will assess the issue and work with you to take appropriate steps to resolve it. This includes concerns about damaged, defective, incorrect, or misdescribed items, and does not limit any remedy you are entitled to under applicable consumer protection law.

Please contact us before returning an item so we can provide return instructions and arrange any necessary return costs. Do not send garments to our mailing address without instructions. We will cover reasonable return costs where required for an item that is defective, damaged, incorrect, or misdescribed.

Screen colours and printed colours

Colours can appear differently on different screens due to display settings, brightness, and other factors. We cannot guarantee that garment or printed colours will exactly match what you see on your screen. Printed results may also differ from digital artwork. If an exact colour match is important, contact us before ordering to discuss what is possible. This does not excuse supplying the wrong garment colour, a printing defect, or an item that does not match the agreed description.

Customer-supplied artwork

We provide garment printing, not graphic-design or artwork-restoration services. Customers must supply artwork they are authorized to use, ready for DTF printing at the final intended print size and at a minimum of 300 DPI. Customers are responsible for checking spelling, image quality, backgrounds, transparency, and unwanted pixels, including white pixels or borders, before submitting artwork.

The print quality depends on the quality of the file supplied. Low-resolution images, jagged edges, unwanted backgrounds, white pixels, or other elements present in your submitted artwork may appear in the finished print. Our artwork review is not a guarantee that every issue in a file will be detected or corrected.

If we request approval of a proof, please check it carefully before approving it. Where permitted by law, we do not offer a refund or replacement solely for an issue already present in customer-supplied artwork when the garment has been printed accurately in accordance with the agreed order or approved proof. This does not exclude responsibility for errors introduced by our printing process, failure to follow the agreed artwork, or any rights or remedies provided by applicable consumer protection law.

Order changes and cancellations

If you need to change or cancel an order, contact us promptly at hello@libsi.ca. We will confirm whether the change or cancellation is possible based on the order's production stage, subject to your rights under applicable law.

Refunds

When a refund is approved or required, it will be issued to the original payment method. Your bank or payment provider may require additional time to post the funds to your account.